Standards of Performance

At Baptist Health Care we are committed to those we serve. Our culture is a powerful resource and keeps us focused on the patient experience. Part of that culture is our Standards of Performance which outline positive behaviors that guide us in delivering consistent, high-quality care.

The Standards of Performance were developed for our entire Baptist Health Care team to support us in achieving our Mission, Vision and Values.

Our Standards

  • Attitude
  • Appearance
  • Courtesy & Respect
  • Communication
  • Responsiveness
  • Accountability
  • Customer Engagement
  • Etiquette
  • Privacy
  • Confidentiality
  • Safety Awareness
  • Sense of Ownership
  • Punctuality
  • Ethics