Baptist Health Care

Baptist LifeFlight "tops" in customer service and one of the best places to work

Baptist LifeFlight, the oldest air ambulance service in the state of Florida, recently was named number one in customer satisfaction in the United States, according to the Press Ganey Aeromedical Services survey.  

Press Ganey is the leading patient measurement firm in the United States, and has the largest national comparative database, statistically measuring answers to questions about patient satisfaction. Participants in the Press Ganey Aeromedical Services survey are the physicians, nurses and EMS workers who actually send and receive the patients.

Baptist LifeFlight was selected number one in both the referring and receiving sectors, and Kevin Stanhope, Baptist LifeFlight program director is thrilled with the results. This is the first time LifeFlight had participated in the survey, and the unit scored in the top 99 percentile in both categories.

Baptist LifeFlight has been in operation since 1977, and is the third oldest hospital-based air ambulance program in the United States . For the past 25 years, Baptist LifeFlight and its nurse/paramedic team have provided rapid medical transport for patients within a 100-mile radius of Baptist Hospital.

In 2002, Baptist LifeFlight’s AS355 Twinstar helicopter will transport approximately 900 northwest Florida and south Alabama patients. Seventy percent of its flights are projected to be scene transports and 30 percent inter-hospital transfers.

On a related note, Baptist Health Care was rated as the 10th best place to work in the United States according to Fortune Magazine in 2002.

Baptist Lifeflight 30 year celebration

Baptist Health Care is working with Mayo Clinic Care Network to provide the best possible care to patients in our community.